No dramas! Click the 'help' button above. We have a number of articles spread over various categories that should answer your questions.
If not, you can always contact us!
Our AI search engine service is available 24/7 a day, 365 days a year so you can always make a purchase on our platform when your desired car parts pop up.
Please note that ALL support regarding our service is handled via email only. Due to the volume of enquiries, we do not offer telephone support at the moment. All emails are responded to quickly and efficiently. We aim to respond to all enquiries within an hour between 9am and 6pm AEST Mon-Fri, enquiries made over weekend and public holidays will take 24 to 48 hours. We can and do respond outside of these times quite often, HOWEVER, it is not guaranteed. Prior to submitting an enquiry, most answers regarding your existing orders or enquiries of a general nature can be found on our “FAQ” section which have been answered in depth. You will find comprehensive information covering all facets of our services.
Due to the large volume of enquiries, we handle each day, we have put a lot of time into providing information for you to easily access - please have a read, some of it is really very interesting!
If after reading the help section you need to contact us, our email address is:
[email protected]
Ensure that you state:
Your AirParts Login email address
If your query is regarding a listing, a link (URL) to the listing
If your query is regarding an order, the order number
We are open Monday to Friday, excluding public holidays.
Our regular opening hours are:
Mon: 9:30am - 6pm
Tue: 9:30am - 6pm
Wed: 9:30am - 6pm
Thu: 9:30am - 6pm
Fri: 9:30am - 6pm
Sat: Closed
Sun: Closed
Contact us via:
Postal Address:
AirParts Australia Pty Ltd
PO Box 10
Northmead, NSW 2152
Email:
[email protected]